Job Description
Behavioral Health Care Manager - Collaborative Care Model (CoCM) Department: Behavioral Health / Clinical Operations
Location: Southfield, MI | On-Site
Employment Type: Full-Time
Reports To: Clinical/Behavioral Health Leadership
Education: Master's Degree in Social Work (MSW)
Position Summary EPIC Health is seeking a
Behavioral Health Care Manager (BHCM) to support patients through our Collaborative Care Model (CoCM). This role provides behavioral health support, care coordination, patient education, and proactive follow-up while working closely with
primary care providers, psychiatric consultants, and the interdisciplinary care team .
The ideal candidate is an experienced Master's-level Social Worker who is passionate about integrated care, patient engagement, and improving behavioral health outcomes.
What You'll Do Patient Care & Behavioral Health - Identify, enroll, and engage patients appropriate for the CoCM program.
- Conduct behavioral health, psychosocial, and social needs assessments.
- Administer and monitor PHQ-9, GAD-7 , and other behavioral health screening tools.
- Provide proactive patient outreach, follow-up, education, and brief evidence-informed interventions within professional scope.
- Monitor patient progress and identify patients who are not improving or require additional intervention.
- Conduct appropriate safety/crisis assessments and follow established escalation protocols.
Care Coordination - Maintain and regularly update the CoCM patient registry.
- Prepare appropriate patients for psychiatric consultant case reviews.
- Communicate psychiatric recommendations to PCPs and track follow-up.
- Coordinate referrals to specialty behavioral health and community resources.
- Address social determinants of health, including transportation, housing, food insecurity, financial barriers, and access to care.
- Collaborate with PCPs, psychiatric consultants, Care Management, and other members of the care team.
Documentation & Quality - Maintain accurate and timely documentation of assessments, outreach, interventions, referrals, and care plans.
- Support CoCM reporting, quality initiatives, and compliance requirements.
- Participate in team meetings, case reviews, training, and continuous improvement initiatives.
- Maintain patient confidentiality and comply with HIPAA and organizational policies.
What You Bring Required Qualifications - Master's Degree in Social Work (MSW) from a CSWE-accredited program.
- Current social work licensure/credentialing appropriate to the state of practice.
- Prior professional experience in behavioral health is required .
- Experience working with depression, anxiety, and other behavioral health conditions.
- Knowledge of behavioral health assessment, psychosocial interventions, crisis/safety assessment, and care coordination.
- Strong communication, documentation, organization, and patient engagement skills.
- Ability to manage a patient population through structured registry management and systematic follow-up.
- Ability to work effectively within an interdisciplinary healthcare team.
Preferred Qualifications - Experience in CoCM, integrated behavioral health, primary care, or community mental health .
- Experience with measurement-based behavioral healthcare.
- Experience using PHQ-9, GAD-7, and other validated assessment tools.
- Experience providing brief behavioral health interventions.
- Experience working with primary care and psychiatric providers.
- Experience with EHR and care management platforms.
Key Performance Expectations - Timely engagement and follow-up of assigned patients.
- Accurate and current CoCM registry management.
- Completion of assessments and reassessments within established timeframes.
- Consistent psychiatric case review and follow-through on recommendations.
- Appropriate identification and escalation of clinical or safety concerns.
- Complete, accurate, and timely documentation.
- Demonstrated progress toward patient-centered behavioral health goals.
- Achievement of established productivity, quality, and patient engagement expectations.
Why Join EPIC Health? At EPIC Health, you'll help integrate behavioral health into primary care and make a meaningful difference in the lives of the patients and communities we serve.
What We Offer - Competitive compensation
- Medical, Dental, and Vision benefits
- Disability and Life Insurance
- 401(k) Retirement Plan
- Paid Time Off and Holiday Pay
- Professional development and ongoing training
- Collaborative, mission-driven work environment
Apply today and join EPIC Health in transforming integrated behavioral healthcare. Visit to learn more.
Background checks are required for this role.
Job Tags
Full time