Federal Network Support Engineer - Tier 1**Onsite in Fairfax, VA*****Day and Night shifts available***U.S Citizenship required*Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.Key ResponsibilitiesOperational SupportMonitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customersPerform port provisioning and generate Network Design Templates (NDT) for buildout activitiesCreate seed files and execute post-build service configuration deploymentsValidate configuration settings before bringing services to productionSupport decom efforts for retiring network infrastructureTriage and escalate Livesite incidents, customer-reported issues, and deployment incidentsDocumentation & Knowledge ManagementUpdate knowledge base with troubleshooting guides and lessons learned from incident resolutionContribute to PNAAS automation initiativesDocument standard operating procedures for Tier 1 activitiesMaintain accurate records of configuration changes and deployment activitiesCollaborationCoordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needsEscalate complex issues to Tier 1.5/2 support following established protocolsMinimum QualificationsHS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.2+ years of experience in network operations or technical supportU.S Citizenship due to federal contract requirements Security RequirementsActive Secret level clearanceAble to obtain CJIS background checkRequired Certifications (One or more)CompTIA Network+CompTIA Security+Azure AZ-900Primary Job Specific SkillsBasic understanding of networking fundamentals (TCP/IP, routing, switching)Familiarity with Microsoft Azure networking services preferredExperience with ticketing systems and incident management processesStrong troubleshooting and problem-solving abilitiesExcellent written and verbal communication skillsAbility to work independently in a 24x7 operational environmentStrong attention to detail and commitment to documentation standardsCustomer service orientation with ability to manage multiple prioritiesOther Job SkillsKnowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.Applies standard methodology, techniques, procedures and criteria.Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.Strong customer service skills.Experience with cloud infrastructure, digital workspace, and storage technology a plus.Salary range: 90-100k #cjpostCompensation: $45.19 - $48/hr, depending on experience.
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