Job Description

SIGNONBOUNSPOTENTIAL

Hearing Care Professional position at Miracle‑Ear. We are seeking a dedicated professional to lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the sounds of life.

Pay and Hours

Compensation: $100,000 + earning potential including base salary and an industry‑leading uncapped commission structure.

Schedule: Standard business hours, Monday‑Friday.

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work‑life Balance: Paid Time Off, Paid Holidays, volunteer time off and parental leave.
• Well‑being: Access to our Wellness Hub and Employee Assistance Program.
• Career Development: Continuous training, development, and support through the Ampli‑Academy and other specialized learning platforms.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss.
• Guide customers through device fittings and demonstrations while educating them on the importance of hearing health.
• Provide quality after‑care services and offer personalized consultations to fit unique customer needs and lifestyles.
• Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to ensure a high‑quality customer experience, effective schedule management, and smooth store operations.
• Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations.
• Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness.
• Stay current on industry trends and maintain professional credentials through continuous education.

Must‑Have Qualifications

• Licensure: Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• Experience: 1+ year of training or related experience as a Hearing Instrument Specialist.
• Technical Skills: Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Product Knowledge: Current knowledge of hearing aid devices and technology.

Preferred Qualifications

• Experience in a customer‑facing role with a strong dedication to high‑quality service.
• Confident, attentive, empathetic, and solution‑oriented approach to customer care.
• Motivated by a purpose‑driven environment and a desire to help others improve their quality of life.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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