Job Description

Hearing Center Manager

Responsible for overseeing employees and directing operations of the Hearing Center and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by employees. Participates in Licensed Hearing Aid Dispenser duties. Responsible for understanding, teaching, and maintaining our culture, core values and ethics. This is a full-time management/leadership position. Provides high level member service.

Job Duties:

• Schedules, develops, counsels, trains, and directs department personnel.
• Reviews and approves area timecards.
• Drafts and participates in presentation of employee performance appraisals.
• Oversees apprentices as required for certification qualification.
• Attends and participates in Staff Meetings.
• Oversees and participates in duties of Licensed Hearing Aid Dispenser.
• Uses equipment located within the department to conduct testing and ear impressions in a manner which is safe to the member and consistent with a passing score on the 'Ear Impression Certification Exam'.
• Completes hearing evaluations, makes product recommendations, takes ear impressions, orders product, delivers and makes programming adjustments to hearing devices, and maintains member's digital file in the office management system.
• Rings orders and collects payment when necessary.
• Provides and ensures prompt and courteous member service.
• Responds to member concerns using problem solving skills, tact and discretion.
• Overrides and checks cash register codes, approves refunds.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP).
• Provides mentoring and hands-on training that aligns with the HAAP curriculum.
• Observes employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling.
• Implements and upholds safety and security procedures.
• Ensures all minimum licensing requirements are satisfied and maintained.
• Reviews department budget, financial statements, and submits insurance payment records.
• Develops and implements plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.
• Approves and submits orders for equipment, product, and supplies.
• Coordinates proper maintenance and repairs for machinery and equipment.
• Upholds safety and security procedures consisting of identifying trip hazards, ensuring proper PPE, ensuring cleanliness of the department.
• Coordinates proper equipment maintenance, repairs, and replacements.
• Performs off-site marketing to increase sales.
• Travels by air and ground transportation, including some weekends, as business needs require, to assist other hearing aid departments.
• Ensures proper procedures for cleaning and infection control are implemented.
• Ensures proper cleanup and disposal of hazardous materials.
• Ability to operate vehicles, equipment or machinery.
• Assists with department duties as necessary.
• Assists in other departments of the warehouse as necessary.

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